Unveiling the Inherent Needs: GPT Builder as Participatory Design Tool for Exploring Needs and Expectation of AI with Middle-Aged Users
Huisung Kwon, Yunjae Josephine Choi, Sunok Lee, Sangsu Lee · 2024
A generative session that directly involves users in the design process is an effective way to design user-centered experiences by uncovering intrinsic needs. However, engaging users who lack coding knowledge in AI system design poses significant challenges. Recognizing this, the recently revealed GPT-creating tool, which allows users to customize ChatGPT through simple dialog interactions, is a promising solution. We aimed to identify the possibility of using this tool to uncover intrinsic users’ needs and expectations towards AI. We conducted individual participatory design workshops with generative sessions focusing on middle-aged individuals. This approach helped us to delve into the latent needs and expectations of conversational AI among this demographic. We discovered a wide range of unexpressed needs and expectations for AI among them. Our research highlights the potential and value of using the GPT-creating tool as a design method, particularly for revealing the users’ unexpressed needs and expectations.