An In-depth Investigation of User Response Simulation for Conversational Search
Zhenduo Wang, Zhichao Xu, Vivek Srikumar, Qingyao Ai · 2024
Conversational search has seen increased recent attention in both the IR and NLP communities. It seeks to clarify and solve users' search needs through multi-turn natural language interactions. However, most existing systems are trained and demonstrated with recorded or artificial conversation logs. Eventually, conversational search systems should be trained, evaluated, and deployed in an open-ended setting with unseen conversation trajectories. A key challenge is that training and evaluating such systems both require a human-in-the-loop, which is expensive and does not scale. One strategy is to simulate users, thereby reducing the scaling costs. However, current user simulators are either limited to only responding to yes-no questions from the conversational search system or unable to produce high-quality responses in general.