Natural Language Processing (NLP) in Chatbot Design
Rajesh Kanna Rajendran, Mohana Priya T., Karthick Chitrarasu · Advances in computational intelligence and robotics book series · 2024
The creation and development of chatbots, which are the prevalent manifestations of artificial intelligence (AI) and machine learning (ML) technologies in today's digital world, are built on Natural Language Processing (NLP), which serves as a cornerstone in the process. This chapter investigates the significant part that natural language processing (NLP) plays in determining the development and effectiveness of chatbots, beginning with their beginnings as personal virtual assistants and continuing through their seamless incorporation into messaging platforms and smart home gadgets. The study delves into the technological complexities and emphasizes the problems and improvements in natural language processing (NLP) algorithms and understanding (NLU) systems. These systems are essential in enabling chatbots to grasp context, decode user intent, and provide replies that are contextually appropriate in real time. In spite of the substantial progress that has been made, chatbots continue to struggle with constraints.