Hotel Chatbot Receptionist for Smart Hospitality
Sara Kovacevic, Tomo Popović, Ivan Jovović, Stevan Čakić, Dejan Babić · 2024
The dynamic changes in the global business landscape are being driven by cutting-edge technologies such as artificial intelligence and machine learning, blockchain, and high-performance computing. Recognizing the pivotal role of digital transformation, particularly in the tourism sector, Montenegro has started embracing innovative solutions. The continuous evolution of technology has significantly influenced the tourism industry presenting an opportunity for digital transformation in the sector. The introduction of chatbots in Montenegrin hotels and resorts emerges as a potential game-changer. This implementation aims not only to reduce waiting times at reception but also to elevate the overall user experience. By adopting hotel chatbots in different hotels, each establishment can have a dedicated knowledge base tailored to its specific policies and regulations. This approach ensures a seamless integration of technology that not only enhances operational efficiency, but also enriches the offerings within the tourism and hospitality sector in Montenegro.