An Empirical Study on the Intention to Use Untact Drug Delivery Service Application by Applying the Extended Technology Acceptance Model
Journal of Logistics Informatics and Service Science · 2022
This study verified the intention to use the Untact drug delivery application based on the extended technology acceptance model (TAM).To verify the study, the researcher conducted a survey of 349 Koreans who have experienced self-isolation in accordance with measures to prevent COVID-19 and infectious diseases.The collected data was analyzed using the structural equation model (SEM).This study clearly identified the intention of users to use the Untact drug delivery service in the current situation where research on Untact drug delivery applications is lacking.In addition, based on this, factors that promote and hinder users' intention to use when introducing IT-based Untact medical services were identified.Furthermore, it is significant in that it contributed to the development of the theory by expanding and applying the technology acceptance model according to the characteristics of the industry.Summarizing the study results, it was confirmed that the majority of survey participants intend to use the non-face-toface drug delivery application if all conditions are met.In addition, among the five hypotheses established by the researcher, the perceived usefulness and perceived ease of use, the same as in previous studies, were found to have a positive (+) effect on the intention to use, but the remaining three variables were Contrary to the hypothesis, it was found that there was no significant effect on intention to use.Based on the results of the study, implications, limitations of the study, and future research directions were presented.It is hoped that this study will contribute to the non-face-to-face drug delivery service and further, to legalization and deregulation of the entire telemedicine industry in Korea.