Improving expert search effectiveness: Comparing ways to rank and present search results
Thomas Schoegje, Lynda Hardman, Arjen P. de Vries, Toine Pieters · 2024
Expert search systems help professionals find colleagues with specific expertise. Expert search results can be presented as a list of documents with their associated experts, or as a list of candidate experts with evidence for their expertise based on documents they authored. The type of result may affect search behaviour, and therefore search task performance. Previous work has not considered such effects from the result presentation, focusing instead on how to rank experts or on ways to interact with the search results.