Managing Guest Expectations and Safety With AI and Smart Solutions
Ruby Jindal, Harleen Kaur · Advances in hospitality, tourism and the services industry (AHTSI) book series · 2024
In this chapter, the authors delve into the transformative impact of artificial intelligence (AI) and smart solutions on the hospitality sector. They examine how these technologies are not only meeting guest expectations, but also enhancing safety measures. Topics covered include AI-driven personalization, cutting-edge communication tools, safety innovations, and the invaluable insights gained from data analysis. This chapter serves as an essential guide for industry experts, scholars, and students as they navigate the ever-evolving landscape of guest management and safety in our digital era.