Enhancing Access to Electronic Information Through Digital Transformation in KwaZulu-Natal Department of Health Libraries in South Africa
Nonhlanhla Princess Ntloko, Tlou Maggie Masenya · Advances in library and information science (ALIS) book series · 2023
This chapter analyses the role of digital transformation in KwaZulu-Natal Department of Health Libraries in South Africa, exploring if and how digital technologies can be adopted and used in enhancing access to electronic information. The chapter utilised literature review to critically analyse the role of digital transformation in healthcare libraries, digital technologies used in enhancing access to electronic information, challenges of digital transformation in healthcare libraries, and the strategies to overcoming these challenges. Technology acceptance model (TAM) was used as the underpinning theory to guide this study. Recommendations suggest a need to prioritize digital transformation and provide enough resources to healthcare libraries and formulate policies that would facilitate this process.