Enhancing administrative efficiency in higher education with AI: a chatbot solution
Cristina Doritta Brandão Majorana, Renata Benigna Gonçalves, Fernando Luis Abegao Neto, Ricardo Zagallo Camargo · Review of Artificial Intelligence in Education · 2022
Objective: To alleviate high demand on the Stricto Sensu secretariat through a chatbot designed for various inquiries. Method: Utilized a qualitative approach, leveraging interviews for empirical analysis and Ishikawa diagrams for process mapping. Results: Demonstrated the chatbot's capacity to streamline secretarial tasks, especially highlighted during pandemic-induced challenges. Practical Implications: The initiative offers a scalable model for enhancing administrative efficiency across higher education institutions, promoting interdisciplinary collaboration and technological integration. Conclusions: By improving response efficiency and reducing wait times for student requests, the chatbot exemplifies the transformative potential of AI in educational administration, suggesting a strategic direction for future technological adoptions in higher education.