Anthropomorphic Robot Factors and Shoppers’ Acceptance of Autonomous Service Robots in Shopping Mall Complexes in Lagos State, Nigeria
Olubukola Akinbodun · Robotica & Management · 2023
This study examines the influence of anthropomorphic robot factors on shoppers’ acceptance of autonomous service robots in shopping mall complexes. It also contributes to the Service Robot Acceptance Model from the context of a developing country by validating three robot factors such as appearance, social capability and usefulness from shoppers’ perspectives.