Navigating Data Governance in the Telecom Industry
Fatemeh Rahimi, Farhoud Jafari Kaleibar, Fatemehzahra Feizi, Amirhossein Hossein Nia, Houman Kashfi · 2023
Data governance plays a crucial role in the telecommunications industry, where effective management of data assets is vital for operational efficiency, customer satisfaction, and regulatory compliance. This paper presents a comprehensive roadmap for data governance in the telecom sector, addressing the challenges and encompassing all pillars of data governance. The roadmap outlines step-by-step guidelines for establishing a data governance program, assessing current state and defining governance policies, implementing data stewardship and quality management, ensuring privacy and regulatory compliance, enhancing data security and risk management, managing data lifecycle, enabling data integration and interoperability, and overcoming industry-specific challenges. Finally, a case study demonstrates the successful implementation of data governance principles in the network domain, following a roadmap approach, resulting in significant improvements and positive outcomes.