The Challenge in Neutralizing Shadow IT: A Literature Review
Rahmat Trialih · 2023
In this essay, we would like to explore the potential challenge when organizations try to solve the shadow Information Technology (IT) phenomenon. Shadow IT refers to technologies or systems employees use without the IT department's acknowledgement to overcome current system limitations or speed up their work. In company policy, this violates work rules if employees use this technology. It can potentially undermine an organization's performance structure and have profound consequences if allowed to continue. However, preventing shadow IT is difficult because of several challenges and outcomes. In this essay, we want to explore what challenges will be faced if organizations want to neutralize shadow IT. In doing so, we collected workaround papers from major Information Systems (IS) databases such as EBSCO, Emerald, IEEE, Web of Sciences, AISeL, and the IS basket of eight journals. Afterwards, we develop our research question and visualize it.