NLP‐Driven Chatbots
A. Mary Sowjanya, Kotagiri Srividya · 2024
The emergence of natural language processing (NLP) technologies has revolutionized the field of conversational AI, giving rise to sophisticated chatbot systems that simulate human-like interactions. This paper delves into the diverse applications and profound implications of NLP-driven chatbots in the realm of conversational AI. We explore how these chatbots have been harnessed across various sectors, including customer service, healthcare, e-commerce, and education, to enhance user experiences, automate tasks, and provide real-time assistance. Furthermore, we investigate the ethical and societal implications that arise with the increasing integration of NLP-driven chatbots in our daily lives, addressing concerns related to privacy, data security, algorithmic bias, and the potential displacement of human roles. Through an in-depth analysis, we highlight the transformative potential of NLP-driven chatbots, emphasizing the need for a balanced approach that leverages their benefits while mitigating potential drawbacks. This paper contributes to a comprehensive understanding of the landscape surrounding NLP-driven chatbots, offering insights into their evolving applications and the imperative considerations for a responsible and effective deployment in the field of conversational AI.