Conversational AI
Vivek Bhardwaj, Balwinder Kaur Dhaliwal, Sanjaya Kumar Sarangi, T. M. Thiyagu, Aruna Patidar, Divyam Pithawa · 2024
Artificial intelligence (AI) of the conversational variety enables users to communicate with software programs in a manner similar to that of other people. AI that allows users to interact with chatbots or virtual agents is referred to as conversational AI. Using vast volumes of data, machine learning, and natural language processing, they recognize audio and text inputs and translate their contents into other languages to simulate human interactions. Conversational AI Agents: Physical or virtual agents who can assist just about anyone from Mark Zuckerberg to a normal person like you and me in a variety of tasks ranging from a fully automated house like one of the Mark where Jarvis works based on the voice commands to telling today's weather to a normal person or even doing small talk. However, who doesn't love to have his/her house same as the Mark Zuckerberg's; where everything happens based on voice command? Just say something and consider it as done. But everything comes at a cost; in this case, convenience comes at a cost of privacy and various security risks (some are known, and some are still unknown). So, in this paper, we will discuss some of the security risks (threats and vulnerabilities) that a hacker or someone with malicious intentions could exploit to cause loss, damage, or destruction of an asset of the user or the organization along with probable solutions to the security vulnerabilities. We will also discuss the privacy laws made to protect the user's data and how the General Data Protection Regulation affects the chatbot and the process of data collected by various organizations. Lastly, we will discuss the best practices to follow to ensure chatbot's security.