Ontology-Based Dialogue System for Domain-Specific Knowledge Acquisition
Vasile Ionut Remus Iga, Gheorghe Cosmin Silaghi · Proceedings of the International Conference on Information Systems Development · 2023
Building task-oriented dialogue systems for solving specific tasks within companies represents a challenging research objective especially when the specific expertise of the company is not yet machine-readable formalized. Aiming to collect the specific knowledge in a company-scope knowledge graph, we design the architecture of a dialog system integrating the natural language processing modules with the specific concepts described in the domain ontology and the com- pany’s graph of instances. The described system helps growing the knowledge graph with the specific company data, while also providing the NLP building blocks for a future dialog system specifically tuned for the requirements of the target company processes.