A Case Study on the Comparison of AI-facilitated Threaded Conversation versus Threaded Conversation
Jawad Ahmad Haqbeen, Sofia Sahab, Takayuki Itō · IIAI Letters on Informatics and Interdisciplinary Research · 2023
In this paper, we present a process for collecting people's opinions by providing the public with and without an AI-facilitated online environment to post their views. Specifically, we targeted online communities on Facebook and directed them to D-Agree, an AI-powered online discussion forum. We want to explore the extent to which user participation in AI-assisted threaded conversation is successful by looking at the depth of threaded conversation while comparing threads not facilitated by AI facilitation. We deemed an AI facilitator to have successfully promoted the engagement if the discussion thread with an AI-facilitated thread had depth compared to discussion threads without an AI facilitator presence. Our analysis indicates that threaded conversation with conversational agent presence are successful. The collected insights can be used as a planning tool for developing conversational AI applications.