IoT and Blockchain Technology Adoption Models to Increase Transaction Transparency in The Car Rental Industry
Inayatulloh Inayatulloh, Indra Kusumadi Hartono, Liza Yulianti, Jhoanne Fredricka, Khairil, Novi Rahayu · 2023
The car rental industry is a collection of companies that offer car rental services for a certain period according to an agreement between the customer and the car rental company. The high demand for customers to rent cars creates lucrative business opportunities for the car rental industry. But the risk of fraud from some customers who manipulate transactions from agreement to agreement becomes a serious problem for car rental companies. On the other hand, Internet of Things technology provides a high level of supervision over a transaction, while blockchain technology has the advantage of providing transparent and immutable transactions for all parties who enter the blockchain network. So, the purpose of this research is to help car rental companies improve the monitoring and transparency of car rental transactions to reduce the risk of customer fraud. The identification of issues is accomplished using a qualitative technique that is based on a review of the relevant literature. Previous research is used to study research that has been conducted by several previous studies for the research to be novel. The result of this research is a model for adopting blockchain technology and IoT for car rental. The paper also displays the process flow for integrating car rental transactions and parts with IoT devices, as well as connections between blocks with a hash value.