Design and Implementation of Chatbot for New Student Registration Information Using Sequence Matcher Algorithm
Rolly Junius Lontaan, Semmy Wellem Taju, Jhosua A.G Demakotta, Folken M Manampiring, George Morris William Tangka, Reynoldus Andrias Sahulata · 2023
In an educational institution, the efficient handling of new student enrolment plays an important role in the service of interacting and consulting with prospective pupils or parents who need information. However, Klabat University’s customer service has some barriers such as lack of knowledge about campus information in detail, service according to working hours and so on so that it takes more time to handle it if many questions come in simultaneously. The aim of this research is to address the problems experienced by Klabat University’s customer service. The provision of information is maximized, the researchers aim to create an application to help prospective new students get information from the customer service as a chatbot on mobile devices that contains information about the registration of new students at Klabat University. Customer service can have a support tool in the delivery of information. This research presents the design and implementation of an innovative chatbot. By leveraging the Sequence Matcher algorithm, the chatbot aims to help new students acquire the information they need. The integration of the sequence matcher algorithm allows it to identify the most relevant information and provide the most accurate responses without any human typewriting errors. This research has produced an Android chatbot app and a web application that can be used by the Admin to manage questions and view the chat history of users who are logged in.