Viability of Man and Machine as Co-Workers in the Hotel Industry
Sunil Kumar, Meenakshi Yadav, Dinesh Kumar · Advances in e-business research series · 2023
This study examines the feasibility of fostering symbiotic relationships between humans and machines in the hotel industry and explores effective strategies for managing their collaboration to maximize benefits. The chapter follows a rigorous methodology, conducting a systematic literature review using scientific databases, analyzing published and unpublished articles and data from various organizations. Key focus areas include the “hospitality industry,” “man and machine,” and “machine as co-workers.” Findings demonstrate that strategic management and implementation of human-machine relationships can enhance organizational performance and yield substantial benefits. Addressing inherent challenges and intricacies is vital for a favorable outcome. The study presents a theoretical framework elucidating the impact of human-machine interaction on organizational outcomes.