ICM : Intent and Conversational Mining from Conversation Logs
Sayantan Mitra, Roshni Ramnani, Sumit Ranjan, Shubhashis Sengupta · 2022
Building conversation agents requires considerable manual effort in creating training data for intents / entities as well as mapping out extensive conversation flows.In this demonstration, we present ICM (Intent and Conversation Mining), a tool which can make the BOT build and update process much faster.ICM can be used to analyze existing conversation logs and help a bot designer to cluster, visualize and analyze customer intents; train custom intent models; and also to map and optimize conversation flows.The tool can be used for first time deployment or subsequent conversational flow updates in chatbots.