A Holistic View of AI-driven Network Incident Management
Pouya Hamadanian, Behnaz Arzani, Sadjad Fouladi, Siva Kesava Reddy Kakarla, Rodrigo Fonseca, Denizcan Billor, Ahmad Cheema, Edet Nkposong, Ranveer Chandra · 2023
We discuss the potential improvement large language models (LLM) can provide in incident management and how they can overhaul the ways operators conduct incident management today. We propose a holistic framework for building an AI helper for incident management and discuss the several avenues of future research needed to achieve it.