The Paradigm Shift to UX and the Durability of Usability in TPC
Emma Rose, Heather Noel Turner · Technical Communication Quarterly · 2023
The past two decades have experienced a paradigm shift from a narrow conception of usability to a broader process of user experience. We argue that durable connections to usability remain in TPC. In this perspectives piece, we highlight the paradigm shift and share traces of how the usability paradigm remains durable, primarily in the service course. We share savvy practices of instructors embracing the UX paradigm, even in the face of constraints.