AI Chatbot Technology to Predict Disease: A Systematic Literature Review
Vincent Velasco, Kevin Setiawan, Renaldo Robert Sanjaya, Maria Susan Anggreainy, Afdhal Kurniawan · 2023
Artificial Intelligence (AI) and chatbot technology have emerged as promising solutions to improve healthcare services. AI chatbots can mimic human-like interactions and assist with tasks such as triaging patients and providing medical advice. This review focuses on the use of AI chatbots in predicting diseases, aiming to explore their effectiveness and potential for early intervention and treatment. The purpose of this systematic literature review is to analyze studies related to AI chatbot technology in disease prediction. A systematic literature review was conducted, analyzing a total of 24 selected journals based on predefined inclusion and exclusion criteria. The review protocol involved examining studies published from various years, with a particular emphasis on articles from 2020. The findings indicate that AI chatbots have the potential to play a significant role in predicting diseases and assisting healthcare professionals in making informed decisions. AI chatbot technology shows tremendous potential in disease prediction. By utilizing machine learning algorithms and techniques, chatbots can enhance the accuracy and quickness of disease diagnosis. Continued research and development efforts are necessary to refine AI chatbots' capabilities and revolutionize healthcare delivery for improved patient outcomes and disease management.