Evaluation of Indorelawan.org Website in User Experience Perspective using User Experience Questionnaire (UEQ)
Aileen Angelica Lee, Ananta Mahardika Rachmat, Felice, Mirza Ramadhani · 2023
A lot of organizations now provide online services to assist their customers in the digital age. This includes websites that facilitate volunteering, such as Indorelawan.org. Nevertheless, despite the huge number of online platforms, it is not always simple and comfortable for people to use them. Users may experience issues with unclear information and unattractive website design. This user dissatisfaction tends to be caused by a user experience that is unsuitable for usage on the website. This paper aims to enhance the user experience (UX) on the Indorelawan website with the purpose of attracting and obtaining a larger number of volunteers in indonesia. In this research we will identify problems and barriers experienced by users when using the website, as well as to devise strategies and necessary improvements to enhance the UX. This study used the instrument User Experience Questionnaire (UEQ) survey for evaluate the website Indorelawan.org's user experience (UX). UEQ is a mechanism used to determine and evaluate whether Indorelawan.org meets user expectations in terms of UX. Using UEQ responses from users of Indorelawan.org, it was determined that the platform fulfilled users' needs and expectations in every category. The analysis result is classified into 5 categories, with Indorelawan.org placing highest in the attractiveness category. But the novelty category on the indorelawan.org website is lacking and needs to be improved. Overall, indorelawan.org website has a good User Experience and it can help user feel at ease when utilizing the website.