The Managerial Ethical and Operational Challenges of Hospital Cybersecurity
Darrell Norman Burrell, Sharon L. Burton, Calvin Nobles, Delores Springs, Allison J. Huff, Kim L. Brown-Jackson, Kevin Richardson, Jorja Brittany Wright, S. Raschid Muller, Angel Justo Jones · Advances in business strategy and competitive advantage book series · 2023
The COVID-19 pandemic has presented healthcare institutions with unprecedented challenges in maintaining robust cybersecurity practices to safeguard patient data and protect critical healthcare operations. This chapter explores the ethical, organizational cultural, and leadership complexities hospitals face in cybersecurity during and after the pandemic. Ethical considerations encompass patient privacy, informed consent, and the responsible use of emerging technologies. Organizational cultural challenges involve balancing patient care priorities with cybersecurity efforts, fostering a cybersecurity-aware culture, and mitigating insider threats. Drawing insights from real-world experiences and expert opinions, this chapter sheds light on the multifaceted nature of hospital cybersecurity challenges amidst a global crisis. This chapter explores the nature of these challenges through a management consultant hospital intervention in a hospital that has experienced a significant cybersecurity breach.