The Balance Between a Usable and Emotional Product Design - A Concept for Prioritising Relevant Influencing Factors
Judith Sophie van Remmen · 2023
Usability and emotionality represent fundamental aspects of user experience. Yet designing an equally usable and emotionally appealing product remains a challenge for product developers, not least due to conflicting goals. Product developers need a deep understanding of what is important to users in different situations of use to make a user-oriented decision between a more usable or emotionally appealing product design. To support product developers in conflicting decision-making situations, the presented systematic approach for the selection and prioritization of context-relevant influencing factors can contribute. By mapping influencing factors and the prioritization using decision theory methods, the importance of the influencing factors in different usage scenarios can be identified.