A Conversational Interface Agent for the Export Business Acceleration: A Systematic Review
Muhammad Bilal Ahmad Jamil · Lahore Garrison University Research Journal of Computer Science and Information Technology · 2023
Conversational agents, which understand, respond to, and learn from each interaction usingAutomatic Speech Recognition (ASR), Natural Language Processing (NLP), Multi DialogManagement, and Machine Learning (ML), have become more common in recent years.Conversational agents, also called chatbots, are used to have real-time conversations with individuals.As a result, conversational agents are now being used in various sectors, including education,healthcare, marketing, customer assistance, and entertainment. Conversational agents, frequentlyused as chatbots and virtual or AI helpers, show how computational linguistics is used in everyday life.It can be challenging to pinpoint the variables that affect the use of conversational agents for businessacceleration and defend their utility to enhance export companies. This paper summarises theevolution of conversational agents from a straightforward model to a sophisticated, intelligent systemand how they are applied in various practical contexts. This study contributes to the literature oninformation systems by contrasting the different conversational agent types based on the exportbusiness acceleration interface. This paper also identifies the challenges conversational applicationsexperience today and recommends further research.