How to Navigate Shifting Tides: Mapping Technical Writing Students’ Use of Artificial Intelligence
Brandon C. Strubberg, Kristin C. Bennett, Carroll Ferguson Nardone · 2023
This brief paper describes a pilot usability test that aims to better understand how students engage artificial intelligence (AI) chatbots like ChatGPT as a tool at various stages of the writing process. Using interviews, think-aloud protocols, and research observations, we evaluate students’ practical knowledge of using AI and collaboratively explore with students the potential of such technology as a writing tool. Through our pilot study’s findings and reflection, we offer methods for applying usability testing to better understand students’ engagement with AI chatbots and provide brief insights into how AI technologies may be used in localized pedagogical aims.