What's my Daily Value? Interpretation of network performance metrics in broadband consumer labels
Wesley Woo, Shaddi Hasan · 2023
Despite the importance of residential Internet, choosing Internet plans is often an opaque and frustrating process for consumers. To address this, United States regulatory authorities have proposed "broadband consumer labels", akin to nutrition labels, to improve transparency and empower consumers to make informed decisions, but to achieve their goal, such labels must both capture information relevant to consumers while being interpretable.