Bringing the State-of-the-Art to Customers: A Neural Agent Assistant Framework for Customer Service Support
Stephen Obadinma, Faiza Khan Khattak, Shirley V. Wang, Tania Sidhom, Elaine Lau, Sean Robertson, Jingcheng Niu, Winnie Au, Alif Munim, Karthik Raja K. Bhaskar, Bencheng Wei, Iris Ren, Waqar Muhammad, Erin Li, Bukola Ishola, Michael Wang, Griffin Tanner, Yu-Jia Shiah, Sean X. Zhang, Kwesi P. Apponsah · 2022
Stephen Obadinma, Faiza Khan Khattak, Shirley Wang, Tania Sidhorn, Elaine Lau, Sean Robertson, Jingcheng Niu, Winnie Au, Alif Munim, Karthik Raja Kalaiselvi Bhaskar. Proceedings of the 2022 Conference on Empirical Methods in Natural Language Processing: Industry Track. 2022.