AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching
Md Tahmid Rahman Laskar, Cheng Chen, Xue-Yong Fu, Mahsa Azizi, Shashi Bhushan, Simon H. Corston-Oliver · 2023
Md Tahmid Rahman Laskar, Cheng Chen, Xue-yong Fu, Mahsa Azizi, Shashi Bhushan, Simon Corston-oliver. Proceedings of the 61st Annual Meeting of the Association for Computational Linguistics (Volume 5: Industry Track). 2023.