Judgment Work
Jonna Myers, Hank Ramsey · Advances in logistics, operations, and management science book series · 2023
This chapter explores the scholarship that addresses the relationship between artificial intelligence (AI) and strategic management. While technology offers organizations many unique benefits, scholars and practitioners question the limits of AI with regard to the adoption and dissemination of strategic managerial decisions. This chapter offers judgment work as an important competency during this Fourth Industrial Revolution (Industry 4.0) as it helps managers to differentiate between tasks that can be automated by AI and tasks that can be augmented by the strategic use of AI. Implications for business education are discussed as well as suggestions for future research.