Blockchain for the Public Service Industry in Sub-Saharan Africa: Analysis of Business Benefits
Themba Shozi, Mxolisi Mtshali, Sabelo Velemseni Dlamini, Matthew Olusegun Adigun · 2023
In the postmodern era of globalization, characterized by global human connections and the exchange of goods, resources, data, and money, technology plays a crucial role. Blockchain, a decentralized computer system that stores digital records securely using sophisticated cryptography and a consensus algorithm agreed upon by all network nodes, is increasingly being used in Africa’s housing market, inbound logistics, agribusiness, electoral processes, and banking sectors. However, the public sector in Africa has yet to adopt this technology, despite its potential benefits. As a result, the aim of this research is to explore the challenges faced by electronic public systems by studying successful implementations of Blockchain technology in other countries. The study examines countries that have effectively used Blockchain in the public sector and presents recommendations for Africa to improve the quality of public services and benefit businesses. The situation in Africa is analysed to demonstrate the relevance of using Blockchain in the public sector, especially in developing countries. Our findings suggest that Blockchain has the potential to transform the entire public sector and contribute to digital transformation in the continent. However, the study also acknowledges the need for a balanced and realistic approach to Blockchain, including further research on managing risks, unforeseen consequences, impact on existing marketplaces, cultural implications, and benefits to the industry.