Advanced Initiatives for Contact Center AI
Kimihito Tanaka, Takashi Yagi, Tetsuya Iizuka · NTT technical review · 2019
Contact centers are becoming increasingly important as a point of contact where feedback from many customers can be obtained.NTT Media Intelligence Laboratories is carrying out research and development of the application of artificial intelligence technology in contact centers.This article introduces some of the latest technologies for solving various issues at contact centers using the speech and natural language processing technologies that we have cultivated over many years.