Chat Dialogue System with Context Understanding

Hiromi Narimatsu, Hiroaki Sugiyama, Masahiro Mizukami, Tsunehiro Arimoto, Noboru Miyazaki · NTT technical review · 2019

Many difficulties arise in developing a dialogue system that can perform conversation in the manner of humans, even for casual conversations.Recent research on chat conversation has led to the development of dialogue systems that can respond to users in a wide range of topics, which was the first major challenge of chat conversation.However, it is still difficult to construct dialogue systems that can properly respond to user utterances according to the dialogue context, and this has often made users feel that the system did not understand what they said.In this article, we introduce our work on a chat dialogue system that has the ability to understand the dialogue context.

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