Leveraging User Experience for Enhancing Product Design: A Study of Data Collection and Evaluation
Gabriel Kanev, Tsvetelina Mladenova, Irena Valova · 2023
User feedback refers to the valuable information, opinions, and reactions provided by individuals who have used a particular product or service. It is a vital source of insight for businesses and developers to understand how users perceive and interact with their offerings. And since the feedback can come in various forms there are numerous methods and approaches when evaluating it. This paper aims to categorize and examine the different strategies for gathering insight and knowledge about the user experience.