Speech Recognition Technologies for Creating Knowledge Resources from Communications
Yuichi Nakazawa, Takeshi Mori, Yoshikazu Yamaguchi, Yusuke Shinohara, Noboru Miyazaki · NTT technical review · 2020
Speech recognition technologies have been used in an increasing number of situations to support or substitute work traditionally done by people such as call analysis in contact centers and support for creating minutes of council meetings.We are promoting research and development of speech recognition technologies because we believe that speech significantly supports human activities, especially in business.In this article, we describe the historical development of speech recognition technologies cultivated by NTT laboratories and the future contributions and roles of such technologies in human and corporate activities.It also introduces the use of non-linguistic information read from voice, such as emotion, gender, and age, which has been attracting attention.