Applying Machine Learning Algorithms for Opinion Mining on a Digital Internet Service Provider
Amalia Utamima, Farrel Istihsan Aditya, Firdaus W. G. Ashaari, Alfito K. Nugraha · 2023
By.U is the first digital internet service provider in Indonesia that provides complete digital services for all telecommunication requirements. The By.U application on the Google Play Store has garnered many ratings and comments from users. However, the unstructured nature of these reviews makes it challenging to extract and classify valuable information, which is why opinion mining is preferred. This research compares three machine learning algorithms, namely K-Nearest Neighbors (KNN), Support Vector Machine (SVM), and Naive Bayes Classifier (NBC), to conduct opinion mining. The research findings suggest that the KNN outperforms the NBC and SVM methods in terms of accuracy, precision, and recall.