Restaurant Customer Feedback Sentiment Analysis using Aspect Embedding Long Short-term Memory Model
Yaya Heryadi, Bambang Dwi Wijanarko, Dina Fitria Murad, Cuk Tho, Kiyota Hashimoto · 2023
In the past ten years, there has been a proliferation of unstructured textual data from a variety of fields, allowing for the analysis of the sentiment polarity of the text authors in each of those datasets. To analyze sentiment polarity from unstructured data, machine learning tasks such as aspect-based sentiment analysis are used. The public dataset of restaurant patron feedback was used as the input for this study's empirical results of aspect-based sentiment analysis utilizing the Aspect Embedding Long Short-Term Memory model. The primary experiment's results show that the aspect embedding long short-term memory model can predict aspect sentiment polarization from customer feedback to restaurant service and aspect text representation (aspect text embedding) as input with excellent performance. For example, the Aspect Embedding Long Short-term Memory model, which uses ReLU as its activation function in the Dense layer tends to achieve higher performance (0.97 average accuracies) than the same model equipped with Sigmoid, and Tanh functions which achieve 0.954 and 0.956 average training accuracy respectively.