Impact of the Coronavirus Pandemic on the Retail Industry and Its IoT Applications' Security Vulnerabilities
Kamalendu Pal · Advances in logistics, operations, and management science book series · 2023
The global retail industry changed drastically over the recent years as online shopping, led by gigantic Amazon, harvests an ever-increasing large share of the total retail market with the coronavirus pandemic making the future uncertain for traditional brick-and-mortar retailers. Today's customers are increasingly expecting a tailored, personalized shopping experience. They expect to be able to shop anywhere, at any time, and from any location. In this context, information and communication technology (ICT) is ushering in a new dawn for retail customers. The internet of things (IoT) is the new generation of internet-connected ICT systems in a digital environment that plays an essential role in retail business process automation. However, security issues in IoT-based retail applications have caught significant attention in academia and industry. Therefore, there is a need to educate retail business operation managers about the potential security risks of IoT-based business information systems.