Opinion and Suggestion Mining on Customer Reviews
Shraddha Verma, Rutvik Kshirsagar, Khushboo Kulkarni, Sanyukta Deshmukh, Shubhangi B. Bhagat · International Journal for Research in Applied Science and Engineering Technology · 2023
Abstract: Opinion and suggestion mining on customer reviews is a system providing both organizations and customers with valuable insights into the quality of products and services. The system operates on two perspectives, the customer, and the organization. For new customers, the system analyses reviews from previous customers to help them determine whether the product or service offered by the organization is worth purchasing. For organizations, the system performs suggestion mining on negative reviews to provide actionable feedback for improvements. Additionally, the system provides organizations with the percentage of customers who have liked or disliked their products or services, offering valuable insights into customer satisfaction. Overall, this project offers a valuable tool for organizations looking to improve their offerings and for customers seeking reliable information to inform their purchasing decisions