Why Reengineering Projects Fail.
John Bergey, Dennis Smith, Scott Tilley, Nelson Weiderman, Steven G. Woods · 1999
Abstract : The purpose of this report is to highlight some of the most important reasons for failures in reengineering efforts despite the best of intentions. We support our observations with examples from a variety of experiences over many years. Readers may recognize some of the situations presented here and be tempted to conclude that the examples are taken from their own organizations, but similar missteps occur quite frequently.