Integration of Robotics Technology and Artificial Intelligence in the Transformation of the Tourism Industry: A Critical Viewpoint
Suneel Kumar, Varinder Kumar, Kamlesh Attri · CABI eBooks · 2023
The present paper aims to highlight technological advancement in the tourism and hospitality sector. This article emphasizes the impact of developing technologies such as robotics technologies and artificial intelligence (AI) on the tourism and hospitality industries. The diverse advanced technologies are combined to boost service and customers’ experience in the tourism and hospitality sectors. The study focuses on anticipated challenges and the future scope of AI in the tourism and hospitality sector.