Minimizing change aversion through mixed methods research: a case study of redesigning Spotify’s Your Library
Ingrid Pettersson, Carl Fredriksson, Raha Dadgar, John Richardson, Lisa Shields, Duncan McKenzie · 2023
Launching a radical change to a habitual feature, used by millions every day, presents a challenge both to the end user and the organization making the change. Change aversion to habitually used features is a known factor in users experience design, but at times major changes are needed to encompass feature growth ultimately benefiting users.