Cyber Incivility
Rajnish Kumar Misra, Divya Sharma · Advances in psychology, mental health, and behavioral studies (APMHBS) book series · 2023
Cyber incivility has a detrimental effect on individuals as well as on the organization. In line with the COR theory, the research projected a mediation model in which stress would mediate the association between cyber incivility and job satisfaction. The study focused on IT professionals from the software engineering domain, which includes technical engineers and engineering managers. The outcome specified job stress as a mediator between cyber incivility and job satisfaction. To enhance satisfaction and reduce job stress, managers need to build an incivility-free environment. The sender should be cautious with the tone of the messages. Since an individual on the receiving side generally does not report incivility done by superiors, HR managers should encourage employees to provide feedback to their immediate boss. The implications would help the IT industry in reducing stress and job dissatisfaction and contribute to the limited body of research.