Crowdsourcing Technologies to Promote Citizens’ Participation in Smart Cities, a Scoping Review
Rute Bastardo, João Pavão, Nelson Pacheco Rocha · Procedia Computer Science · 2023
The scoping review reported by this article aimed to identify (i) the purposes of the studies using crowdsourcing technologies in the context of the smart cities’ implementations, (ii) the characteristics of the crowdsourcing technologies being used, and (iii) the maturity level of the solutions being proposed. An electronic search was conducted, and 29 studies were included in the review after the selection process. The results show a current interest in crowdsourcing campaigns using participatory reporting and participatory sensing to (i) support urban infrastructures’ maintenance, (ii) facilitate urban mobility, (iii) monitor the environment, (iv) manage crowds, (v) aggregate geographical information, and (vi) collect citizens’ perspectives about the cities. However, the results also show low maturity level of the proposed solutions and lack of consolidated evidence about their effectiveness, which difficulties their dissemination.