Designing an Interactive Chatbot for Educational Assistance using Rasa Framework
Xenus Gonsalves, Sujata P. Deshmukh · 2023
The AI Chatbots is becoming very popular these days. Many companies and organizations implement chatbots on their server and websites nowadays. These chatbots are very useful in improving their business. Whatever organization the chatbot is a part of, gets better user experience for the customers and the organization itself as well. The customers who initially could get stuck on a query, might have to make enquiries physically or e-mailing. Instead Chatbot can answer their query within seconds. CRCE bot is also like one of these above stated bots. It is a chatbot made for our Institute website. Students, teachers as well as student’s parents can highly benefit from this system. The users can easily navigate through the website using the bot with simple queries like the existing system discussed later. Additionally, this bot has the capability to answer the asked queries too. For example, you can ask ‘What was the cut-off for this year for admission in a certain field or department’ and the bot will answer you the exact cutoff you asked in a natural language instead of just redirecting us to the cutoffs list page. This system proves very useful for all the students, teachers and all other people associated with the college.