Exploring slowness
Thomas Epping · 2022
“We need to go faster!” – There are good reasons for an organization to increase the speed of its product delivery. Among them might be a desire for rapid feedback from customers as well as an ability for a rapid response to such feedback. We reframe the call to action of going faster and propose to go less slowly by addressing waiting times within the value chains of an organization. This article proposes the patterns Visual Value Chain Representation, Wait Time Exposure, and Delivery Speed Measurement to help raise awareness for product delivery speed and to enable an organization to start having conversations with their customers about it.