Review of Chatbot Security Systems
Asim Mohammed Eltahir, Hussam M. Dahwa Abdulla, Jan Platoš, Václav Snåšel · 2022
Globally, technological advancements have led to innovative developments like the creation of chatbot technology. Chatbots have been created to act as virtual advisors across industries like banking, financial sector, education, hospitality, hospitals and the like. Chatbot systems suffered from threats and vulnerabilities. Spoofing someone, data manipulation, and data theft are all threats that a chatbot could bring. on the other hand, when a system is not effectively maintained, has bad coding, lacks protection, or is subject to human mistake, it becomes vulnerable. This way, chatbot security continues to be a major problem that is yet to be fully addressed. So, there is a big need to conduct thus review to study the critical review of chatbot security systems by analyzing past research studies on the subject to understand the limitations of existing chatbot technologies; and how they can be improved further. Such review would assist in determining the cumulative shortcomings of the current chatbot security systems, and help identify what the future systems need to work on to build better chatbot security systems.