An Exploratory Study on Chatbots
Aniruddha Bhattacharjya, Ankitha Punyamurthi, Sahithi Atota Lakshmi, Anvesh Iragala, Mani Chandana Thallapureddy, Sathish Kumar Kannaiah · 2022
Chatbots are now widely used in our daily life. The Chatbots are software applications, which are being used to simulate human conversation and in other words it can be said that to simulate user and system/computer interactions. These makes the user think that they are chatting with a human being where as they're chatting with the software applications. Chatbots help the humans to get information about the data they required. Chatbots systems reduce the workload and helps us to get more efficient information. Here we have done an exploratory study on the techniques and various platforms used to design and develop the Chatbots. We have found that Artificial Intelligent (AI) systems will use human actions, the system will take the decision at a moment and according to that, obligatory actions will be taken. We have also studies the work flow of the Chatbots and as per working techniques we have classified them. Also we have described the scientific way for evaluating these Chatbots. Use cases are highlighted. The consistent automatic assessment tactic is a beacon lights for resolving the present Chatbots problems.